Eradicate conflict early + plan for the future.
Stress, staff turnover and exit costs are one of the key byproducts of conflict within the workplace. High performing staff can find themselves demotivated with decreasing levels of performance and productivity in addition to destroying an otherwise productive and positive workplace culture. Unresolved and unmanaged conflict can result in complaints, terminations and legal action.
Statistically Successful
Here’s some metrics about our workplace mediation services
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MEDIATED MATTERS
Step 1: Manager Consult
First step of the process is we undertake a consultation with management to understand the business needs and how the conflict is impacting the business.
Step 2: Staff Consults
We work with the staff members involved to understand where the dispute arose, how it developed and how they see it being resolved.
Step 3: Mediation Session
We will facilitate mediation sessions with individuals, teams and management to resolve conflict and to develop agreements moving forward.
Step 4: Document Issue
We will draft and complete the heads of agreement based on the agreements reached between staff during the session.