Acquiring skills in conflict management and resolution is essential for team members, customer-facing professionals, and those in supervisory or managerial positions. Embracing conflict resolution not only empowers individuals but also forms a crucial component of professional growth. This learning path provides an in-depth insight into the origins and varieties of conflicts.
The conflict resolution training offers effective strategies for individuals within an organisation to address and resolve workplace disputes. This course aims to establish a shared understanding and a structured approach to navigate through challenging scenarios. Developed through extensive research, it centres on the win-win approach, integrating the three pivotal skills essential for conflict resolution: negotiation, assertiveness, and persuasion.