Disputes and various forms of misconduct, including bullying, harassment, discrimination, and fraud, are common in workplaces. Such issues are often intricate, deeply personal, and can be distressing. The people involved may face significant repercussions.
Unaddressed, these problems can persist, leading to ongoing issues and added costs for employers. Employee morale might decline, potentially causing higher absenteeism and increased WorkCover claims.
Many managers lack experience in handling workplace complaints, and others simply do not have the time to manage these emotionally charged, complex cases along with their regular duties. Moreover, internal investigations can be marred by perceived bias, whether towards the complainant or the accused.